Refund & Returns Policy
We want you to be happy with your purchase. If something is not right, you can request a return within the return window below. Please email us with your order number, the items you want to return, and the reason for the return. We will confirm the return address and next steps.
Return window
- You must request a return within 14 days of purchase.
- Once approved, please send the item back within 14 days of our confirmation.
- Items should be unused, in original condition, and packaged securely.
Return costs
- United Kingdom: the customer covers return shipping unless the item is faulty or incorrect.
- We recommend using a tracked service and keeping proof of postage.
Return method
- By mail (we will provide the return address after approval).
Currency
This policy is set in GBP. Prices are displayed in GBP and may be converted to a customer’s local currency by their card provider.
Return label
The return shipping label is the customer responsibility unless the item is faulty or incorrect.
Restocking fee
No restocking fee is charged.
Product condition
We accept returns for new, unused items in their original packaging. Opened or used items are not eligible for return.
United Kingdom returns
- Return requests are accepted within 14 days of purchase.
- We will provide the return address and return instructions by email.
- Refunds are processed after the item is received and inspected.
Refunds
- Approved refunds are issued to the original payment method after inspection.
- Original shipping fees are not refunded unless the item arrived damaged or incorrect.
- Refund processing time is typically 5 business days after approval.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the issue and the outer packaging. We will arrange a replacement or refund.
Non-returnable items
Items that are used, damaged due to customer handling, or not in their original condition may be refused or may receive a partial refund.
Contact
Email info@enticingcolours.co.uk.